Respectful Design: Why Removing Features Can Frustrate Users and Break Trust

Respectful Design: Why Removing Features Can Frustrate Users and Break Trust Introduction Imagine opening an app that you use every day to organize your emails, manage tasks, or track your health. You've developed a rhythm with it—everything is where you expect it to be, and your workflow is seamless. But today, something's off. A feature you've relied on is suddenly missing, and another one has moved. You feel an immediate frustration as your trusted app no longer fits your needs. This scenario plays out more often than you'd think, and it highlights why removing features is a practice that should be avoided at all costs. The User’s Perspective When users interact with a product, they do so based on habits formed over time. Features become more than just tools—they are integral parts of the user’s daily routine. Removing or changing a feature without warning not only disrupts that routine, but it also erodes the sense of familiarity and ease that users rely on. It’s as...